Privacy policy overview
How we protect your personal information
Introduction and legal compliance
This privacy policy explains how we handle your information on our AI nonprofit budget optimization platform.
The Company is committed to compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
What data we collect
We collect only necessary data to provide services, manage user accounts, and comply with Canadian regulations.
Information you provide directly
- Contact details you provide to create an account
- Information submitted through forms or support requests
- Preferences and notification settings
- Organization name and profile details
- Billing or subscription preferences (if applicable)
Automatically collected information
- Browser type, device, and operating system details
- Pages visited and usage patterns
- Time and date of each platform visit
- IP address for security and analytics
- Referring site or source links
How we use your data
Data supports account management, platform improvement, communication, and compliance with legal obligations.
- Account setup and user verification
- Platform personalization and settings
- Improving platform features and security
- User support and communications
- Legal and regulatory compliance
- Aggregated analytics for trends
- System security and fraud prevention
Our commitment: We protect your data using strong security measures, limit collection to what’s necessary, and never sell information to third parties.
How we share data
We do not sell personal data. Data may be shared with service providers under confidentiality agreements for operational needs.
Service providers
Service providers must comply with strict data protection standards. They access only necessary data for platform operation.
Legal obligations
Data may be retained or disclosed as required by Canadian law or regulatory authorities.
Anonymous usage statistics
We use aggregated and anonymized statistics to monitor platform performance and improve features, without identifying individuals.
Your privacy rights
You have rights to access, correct, object, request deletion, restrict processing, and request portability of your data.
- You have the right to access your personal data stored with us at any time.
- You may correct or update your information at any time.
- You can request deletion of your data except when retention is legally required.
- You have the right to request a copy of your personal data in a portable format.
- You can object to certain types of processing based on your situation.
- You may request limits on data use in certain circumstances.
For privacy questions, access requests, or complaints, contact our support team using the details below.
How we protect your data
Security practices include encryption, access controls, and regular audits to safeguard all user and organizational data.
Technical security measures
- Data encryption at rest and in transit
- Firewall protection and monitoring
- Routine vulnerability assessments
- Secure password storage and authentication
Organizational measures for privacy
- Role-based access control for staff
- Regular privacy training for personnel
- Incident response protocols
- Data processing agreements with vendors
Data retention policy
We retain data only as long as needed for the stated purposes, or as required by law and sector regulations.
- User account data includes login credentials and permissions settings.
- Training data from anonymized user inputs to improve platform performance.
- Records of communication, such as support tickets or feedback forms, are securely stored and monitored.
- No financial account details are collected unless essential for compliance.
- Marketing preferences are only stored with your consent.
Data is deleted or anonymized once no longer needed for its original purpose.
International data transfers
If data is transferred outside Canada, appropriate safeguards are in place to ensure protection as required by Canadian law.
- Transfers only to countries with adequate legal protections
- Use of contractual clauses to ensure data safety
- Regular assessments of transfer partners
- Immediate notification in case of transfer issues
Cookies and browser storage
Cookies help remember preferences, manage sessions, and analyze platform usage. You may control cookies via your browser.
Cookie types used
- Essential cookies enable core functionality and security features of the platform.
- Performance cookies help us measure and improve site speed and functionality.
- Personalization cookies remember your display and notification settings.
- Functionality cookies store settings and user preferences.
You can adjust cookie preferences or opt out of non-essential cookies at any time through your browser or platform settings.
Changes to this policy
We may update this privacy policy. Significant changes are communicated through platform notifications or email.
- Announcements about new features or updates
- Transactional messages related to your account
- Security alerts and compliance notices
- Optional newsletters or marketing messages
Check this policy regularly for updates.
Contact for privacy matters
For questions or to exercise your privacy rights, contact our support team using the information below.
Calienthova
1505 Barrington Street, Suite L-102, Halifax, NS B3J 3K5, Canada
Phone: +1 (604) 943-3145
Email: content@calienthova.sbs